Extreme Networks ExtremeWare Version 7.8 Průvodce řešením problémů stáhnout pdf (Strana 104)

104 Advanced System Diagnostics and Troubleshooting Guide

Troubleshooting Guidelines

Asia TAC

Asia Pacific Rim, except Japan

Located in Santa Clara, CA USA

Toll free telephone: 1-800-998-2408

Direct telephone: 408-579-2826

Web site: http://www.extremenetworks.com/support/techsupport.asp/

Office hours: Monday–Sunday, 3 P. M. – 1 2 A.M., Pacific Standard Time

EMEA TAC

Located in Utrecht, Netherlands

Direct telephone: +31-30-800-5000

Web site: http://www.extremenetworks.com/support/techsupport.asp/

Office hours: Monday–Sunday, 8 A.M.–5 P. M . , C e n t r a l E u ro p e a n Ti m e

Japan TAC

Located in Tokyo, Japan

Regional Support: Japan only

Direct telephone: +81-3-5842-4020

Fax: +81-3-5842-4021

Web site: http://www.extremenetworks.com/support/techsupport.asp/

Office hours: Monday–Friday, 9 A.M.–6 P. M .

NOTE

The Extreme Networks TAC provides 24x7x365 service. Call received outside the normal business

hours by the Americas, Asia

Pacific Rim, and EMEA TACs are forwarded to the TAC that is available at

that moment.

There are a variety of conditions under which customers and partners are entitled to use the TAC. If

you have questions about what you can expect of TAC services, please do one of the following:

• EMEA end users—Please contact your Extreme Networks supplier for an ExtremeWorks proposal,

or contact your Extreme Networks sales representative.

• Americas, Japan, and Asia-Pacific Rim—Please send an e-mail to [email protected].

A service representative will respond to you within one business day.

For a detailed description of the Extreme Networks TAC program and its procedures, including service

request information requirements and return materials authorization (RMA) information requirements,

please refer to the Extreme Networks What You Need to Know TAC User Guide at this Web location:

http://www.extremenetworks.com/services/wwtac/TacUserGuide.asp

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Extreme Networks ExtremeWare Version 7.8 Průvodce řešením problémů Strana 104